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How can we help?

Partnership

Substitute you workUploading and keeping your documents up to dateBecoming a Wheely ChauffeurWheely Luxury Chauffeur Skills TrainingAcquiring a New VehicleTransferring to a new partnerRequired Documents for Chauffeurs, Partners and VehiclesWheely is making changes to its business model

Amenities and Vehicle Features

DashcamWheely Nameboard PolicyAcqua Di Parma Scent DiffuserSetting Ambient LightingWater in the VehicleWheely Pin & Pocket Square

Service standards

PrivacyPet TransportationNumber of Passengers in VehiclesLost PropertyDuring the JourneyTrain StationsCommunication GuideChauffeur Dress CodeChauffeur for a DayAirport JourneysVehicle StandardsPhone Etiquette during an Active JourneyNews CentreLateness

Performance Metrics

Quality ProcessWheely Reliability Metrics
Mandatory Child Seat for V-Class

Visit Us

Visiting the Wheely London Academy

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Reservations and Wheely Chauffeur App

Reservation InformationPre-booked journey cancellation (release) policyPre-Booked JourneysContacting the PassengerWhere is the best place to meet a customer?Parking ChargesDriving HoursMultiple StopsContacting the Customer Service TeamDownloading the Wheely Chauffeur AppJourney StatusesTariffsConcierge TariffAirport Queue ZoneExtra Stop

Wheely Chauffeur App Issues

Updating the Chauffeur AppDifficulty accepting journeys due to statusMinimum Requirements For Android and iOS DevicesFrozen Application

Issues during the journey

No-ShowLuggage AssistanceCleaning and DamageActions to Take if a Journey is TerminatedAccidentsReceiving the Sign-Up IncentivePenalty Charge Notices

Rating, Acceptance and Diamonds

Star RatingDiamonds PenaltiesAcceptance RateDiamondsLate pickup penalty for Airport Meet & Greet journeys

Earnings

Hourly Guarantee IncentivesVerification of journey with GPS issuesEarningsLong pick-upsThe Chauffeur for a Day pricingWhy is VAT added to the chauffeur rate?How could I earn more with the Flat Rate Scheme?What is VAT and why do I see it in the journey breakdown?Statements of Earnings and VATThe Wheely Referral IncentiveWheely Incentives

Joining Wheely

Vehicle photos during sign-upVehicle RequirementsLicensing OptionsRoyal Borough of Windsor and Maidenhead
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Wheely Ltd. Registered in England & Wales with company number 11473477. Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.